Job Description

Why Join Us?
This is a stable opportunity to work with a partner of a leading tech company! We have multiple openings available, so feel free to share with your friends.

About the Position:
This is a fully remote role where you will receive the necessary equipment and undergo paid training. This position is a four-month contract with the potential for hire, offering you a fantastic chance to launch your career in tech support.

Key Skills Needed:

Familiarity with Windows Operating Systems
Experience in Call Center or Customer Service environments
Ability to troubleshoot connection issues
Job Overview:
As an Entry Level Help Desk representative, you will provide world-class customer support in a dynamic, 24/7 environment. You'll engage with customers via phone calls, chats, and emails, ensuring a professional and helpful experience. Your role will involve diagnosing and resolving issues related to voice, data, video, and connectivity, all while enhancing the customer experience.

Primary Responsibilities:

Respond to inbound technical support inquiries through phone, chat, and email.
Consult with customers to provide additional solutions, including the potential to up-sell products and services.
Troubleshoot voice, data, video, and connection issues effectively.
Document and track each interaction, providing detailed descriptions for future reference.
Offer backup support to fellow Technical Support Representatives as needed.
Additional Information:

A flexible schedule is preferred.
Bonuses are available, along with the possibility of a raise after four months.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Contract work, Remote job, Flexible hours,

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