Job Description

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The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

* Shifts:  Second shift-must be available weekends and evenings.

* Wage:  * Starting at around $16/hour, rate negotiable based on experience.

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement and professional growth opportunities
• Monetary recognition program 
• Monetary referral program 
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues.
• Report any problems that need to be corrected to the appropriate department or General Manager
• Keep a record of all maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues
• Oversee daily water checks on swimming pool/spa and filtering system for positive health protection
• Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
• Coordinate facility repairs between all staff members (front desk, laundry, kitchen, etc.), as well as ensuring guest requests and comfort are first priority
• Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
• Assist in checking fire protection systems for proper operation and training personnel in their use
• Perform painting/touch up painting
• Patch and/or repair damaged drywall
• Complete minor electrical replacement and repair, some wiring may be involved
• Replace and repair plumbing
• Assist with lawn mowing, snow removal, grounds cleanliness, etc.
• Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
• Respond to guest complaints or issues in a timely manner, and according to Suburban Inns’ and Hilton standards
• Complete all tasks noted in Quore 
• Assist with the property’s on-going preventative maintenance program
• Multi-task as necessary. Must be able to jump from one project to the next (prioritize) without neglecting to follow through on the original task
• Maintain open lines of communication between all departments within the hotel exhibit regular and recurrent attendance records
• Other duties as requested by management

• Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
• Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

Uniform and Appearance:

Uniform: Uniform and name tag provided. Suburban Inns approved shoes are the responsibility of the Team Member.

Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must be kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor .

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