>> Valet Attendant/Porter Valet Attendant/Porter Summary Title:Valet Attendant/PorterID:4002611Company:Plaza Resort & SpaLocation:Daytona Beach, FLJob Status:Full timeDescription **The Plaza Resort and Spa** is now hiring full time **Valet Attendants and Porters**
**Essential Duties and Responsibilities:**
* Requires excellent customer service and problem solving skills, and maintains customers privacy.
* Confers with pervious shifts for any special requests, problems, etc.
* Greet and welcome all guests approaching the hotel in accordance with AAA Four-Diamond Standards at the front.
* Takes personal ownership to resolve guest issues and/or complaints by thoroughly researching the issue, identifying
* creative thinking solutions or options, escalating if applicable per established policies and procedures, and following up to ensure resolution is implemented in a timely manner.
* Proactively recommend hotel services, facilities and provide hours of operation when inquired
* Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
* Understands and has thorough knowledge of Bell Service Operations and Valet Services.
* Assist guest with special accommodations.
* Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and fellow team members to achieve departmental goals.
* Provides direction of hotel facilities, rooms and local area attractions to guests.
* Coordinates the delivery of luggage and/or packages to guest rooms from the Front Office.
* Establishes and maintains communications and team work with other departments within the resort.
* Maintains regular contact with the Front Desk Team by communicating any issues or alerts them to incoming traffic.
* Displays courtesy and sensitivity during high stress periods or issues.
* Become familiar with all in-house groups.
* Tag and store luggage in the luggage room.
* Clean and sanitize all bell carts after every use.
* Opens car doors for all guests.
* Help guests relocate rooms and/or brings guest new room keys.
* Load and unload luggage to or from the bell cart.
* Maintains accurate record of incoming and outgoing luggage or mail.
* Arranges transportation for guests.
* Monitor the lots for suspect or unusual activity
* Assist guest with finding parking spots.
* Valet: Parks and retrieves cars
* Accurately logs all valet cars on the spreadsheet
* Charges valet cars for each night they valet
* Utilizes Personal Protective Equipment (PPE).
* Maintains a professional business appearance, attitude and performance.
* Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
* Perform all other job duties and checklists as requested by Supervisors
**Non Essential Duties and Responsibilities:**
* Understands the AAA Diamond Program and/or Forbes Star Program
* Understands and has working knowledge of bell staff.
* Assists Front Office staff with various tasks such as but not limited to:
* Deliver or retrieve guest deliveries or mail.
* Amenities delivery
**Competencies:**
* Ability to multitask several programs
* Ability to safely operate motorized vehicles.
* Ability to drive stick shift
* Understand and operate computers and iPads.
* Efficiently operate a keyboard by moving fingers, hands and arms easily.
* Ability to speak clearly and persuasively.
* Stand for varying lengths of time, in the vigorous Florida temperatures.
* Effectively use arithmetic.
* Read maps and give clear directions.
* Memorize the hours of operation for the hotel facilities
Submit a resume today for consideration! Alternatively, you can apply to this job using your profile on one of the following sites:
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